Frequently Asked Questions

Is standard shipping free?

Yes. Standard shipping is free on store orders. Destination import taxes or duties, if any, remain the customer’s responsibility.

How long does delivery take?

Orders normally require 2–5 business days for processing, followed by approximately 7–20 business days in transit.

How can I track an order?

Tracking is added to your account order page after the carrier provides it.

Can I pay with cryptocurrency?

Yes. NOWPayments displays available coins and networks. Network and processor fees shown at payment are paid by the customer.

How do returns work?

Contact support within 14 days after delivery and wait for return authorization before sending the item.

How do I contact support?

Use the site message center, WhatsApp contact link or email support@velmoradepot.com.